Coronavirus, what you need to know when visiting Westgate Hall

Please be aware The Government has announced that we are moving out of the contain phase and into delay, in response to the ongoing coronavirus (COVID-19) outbreak. The UK Chief Medical Officers have now raised the risk to the UK from moderate to high.

Westgate Hall remains open and some events are taking place as planned, unless otherwise advised by the organising company of an event directly. We will continue to work closely with the organisers of events to ensure that they operate as safely as possible for those attending.

Keeping our customers and visitors safe is paramount and we are taking the necessary steps to ensure we minimise risk and reduce the spread of infection in the following ways:

• Additional cleaning measures are in place

• Ensuring a good supply of hand soap and anti-bacterial hand gel

• Hand washing guidance available

• Staff able to work from home if required

Westgate Community Trust (Canterbury) Ltd will continue to follow advice from the Government, the Department of Health and Social Care and Public Health England. As per the current advice, the most important thing individuals can do to protect themselves remains washing their hands more often, for at least 20 seconds, with soap and water. Make sure you cough or sneeze into a tissue, put it in a bin and wash your hands.

What is coronavirus and should I be concerned?

A coronavirus is a type of virus. As a group, coronaviruses are common across the world.

Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties.

Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long term conditions like diabetes, cancer and chronic lung disease.

How does this new coronavirus spread – I’m concerned I could catch it?

Because it’s a new illness, they do not know exactly how it spreads from person to person, but similar viruses spread by cough droplets or sneeze droplets. These droplets fall on people in the vicinity and can be directly inhaled or picked up on the hands and transferred when someone touches their face.

How long any respiratory virus survives will depend on a number of factors; for example:

  • what surface the virus is on
  • whether it is exposed to sunlight
  • differences in temperature and humidity
  • exposure to cleaning products

Under most circumstances, the amount of infectious virus on any contaminated surfaces is likely to have decreased significantly by 24 hours, and even more so by 48 hours.

Advice for UK Residents and International Visitors

The advice for anyone who shows cold or flu-like symptoms, high a temperature or persistent cough is to self-isolate for 7 days, regardless of whether they have travelled to affected areas. This means you should stay at home and avoid all but essential contact with others for 7 days from the point of displaying mild symptoms, to slow the spread of infection. You can find guidance on staying at home on the government website.

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online at If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
Please be aware that calls to 111 from a foreign-registered mobile phone, within the UK, may not work and may not be free. For anyone unable to call 111, the alternative number is 0300 020 0155.

Attending Events at Westgate Hall

If you are due to attend an event at the Westgate Hall and think you may be affected, please stay indoors, either at home or within your accommodation, avoiding contact with other people and please contact NHS 111 or 999.

If you are due to attend an event or visit someone at Westgate Hall and have cold or flu-like symptoms, a temperature or persistent cough we advise that you remain at home until you feel better.

We welcome visitors from all of the UK, Europe and the rest of the World, however, if you have travelled from the following countries, we recommend that you do not come to Westgate Hall and avoid contact with people until you have been back in the country for 14 days, even if you do not have symptoms:

  • China
  • Hong Kong
  • Macao
  • Cambodia
  • Iran
  • Italy
  • Japan
  • Laos
  • Malaysia
  • Myanmar
  • Singapore
  • Republic of Korea
  • Taiwan
  • Thailand
  • Vietnam

If you are experiencing cold or flu like symptoms, including cough, fever or shortness of breath, you should not travel to the venue, even if your symptoms are mild.

Feeling Unwell Whilst Onsite

If you begin to feel unwell whilst attending an event at Westgate Hall, please speak to a member of the Westgate Hall team onsite.

There are hand soap dispensers and hand sanitisers in our toilets. We are actively encouraging staff, visitors, exhibitors and guests to maintain good personal hygiene, with advice displayed in the venue.

This is a developing situation and we ask that you refer to the latest information and advice on this matter from the Department of Health and Social Care and Public Health England, which is kept up to date on the website.

British people travelling and living overseas following the outbreak of novel coronavirus should check the Foreign and Commonwealth Office travel advice.

Last updated 15 March 2020


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